New: chat buttons, personal links and quote requests are live
Reporting
Reports on traffic, chats, conversions, campaigns, experiments and knowledge.
- Understand your results in ReportingReporting: seven reports (Overview, Traffic, Chats, Conversions, Campaigns, Experiments and Knowledge) with any date range, filters by page, source, campaign, device or country, saved views and CSV export.
- Traffic reportReporting → Traffic: visitors, returning visitors, chat rate and conversion rate by source, landing page and page, the days and hours visitors come and chat, and devices.
- Chats reportReporting → Chats: how many visitors saw the opening and chatted, how chats start, what visitors ask about, how far along they are, how your agent did, and chats worth reading.
- Conversions reportReporting → Conversions: leads, meetings booked, requests sent and conversion rate, the path to a booked meeting, cancellations, each outcome form, and time to convert.
- Campaigns reportReporting → Campaigns: visits, chats, meetings and requests from your personal links, greetings compared, the companies that opened your links, chat button clicks and UTM campaigns.
- Experiments reportReporting → Experiments: tests running, pages and visitors in tests, winners applied and their lift, openings ranked by booking-step rate, and visitors in tests against the rest.
- Knowledge reportReporting → Knowledge: pages your agent learned, pages failing or stale, the questions it couldn’t answer by topic, how often it understood visitors, and the pages it looked up.