Knowledge

The pages, documents and business context your agent answers from.

• Knowledge: what your agent answers fromKnowledge: the website pages, documents and business context your agent answers from, in one table. Choose the pages it uses, see what it read from each, find pages with views and filters, and save.
• Add pages and documentsKnowledge → Add knowledge: add your website or sitemap, single page addresses, and PDF, Word, Markdown or text documents for your agent to answer from, and remove a site or document.
• Write your business contextKnowledge → Business context: edit the summary Darwin wrote from your website and add what your pages leave out, such as who you help, how pricing works, when a meeting is worth booking and what you don’t offer.
• Check what your agent knowsKnowledge → Answer check: type a question and see which pages and passages your agent would use, read what it took from a page, and find the questions it couldn’t answer in Reporting → Knowledge.
• Keep pages up to dateKnowledge: read a changed page again with Refresh, pick up new pages with Re-fetch, and re-read every page on a schedule with Auto-refresh: every 3 months, every month or every day.
• Fix a page Darwin couldn't readKnowledge → Needs attention: what Couldn’t read, Refresh failed and Reading mean, why a page fails, how Darwin retries, and how to fix the page or put its facts somewhere your agent can read them.