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Add pages and documents

Knowledge → Add knowledge: add your website or sitemap, single page addresses, and PDF, Word, Markdown or text documents for your agent to answer from, and remove a site or document.

  • In Darwin: Knowledge → Add knowledgeOpen in Darwin
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Your agent can only answer from what's in Knowledge. Add your website once and Darwin finds its pages; add single pages or documents for anything the site doesn't cover. Everything you add here is a draft until you select Save changes.

  1. Open Add knowledge

    Select Knowledge in the sidebar, then Add knowledge at the top right. The Add pages panel opens.

    The Add pages panel: Sites and sitemaps with one site, Re-fetch and Remove, the website field marked 1, Pages one by one marked 2, Documents with Upload marked 3, and Keeping knowledge fresh.

  2. Add your website

    Under Sites and sitemaps, type your website or sitemap address (1), such as https://www.example.com, and select Add site. Darwin lists the pages it finds in the table. Tick the Use box of each page your agent should answer from.

    You can add up to 20 sites and sitemaps. Select Re-fetch beside a site later to pick up pages you've added to it.

  3. Add single pages

    Under Pages one by one (2), paste page addresses, one per line, and select Add pages. Use this for a page your sitemap leaves out, or to add only a few pages. Pages added this way are used straight away.

  4. Upload documents

    Under Documents, select Upload (3) and choose PDF, Word (.docx), Markdown or text files, each smaller than 15 MB. Select Done to go back to the table. Documents are listed with your pages, with Document as their type; choose the Documents view (1) to see only them.

    Knowledge showing the Documents view, marked 1, with one uploaded document, Evolve service guide.txt, reading Learned, and its Remove button marked 2.

  5. Remove what you no longer need

    To take a document out, select Remove (2) on its row. To stop using a whole site, open Add knowledge and select Remove beside it; pages already in use stay in use until you untick them.

  6. Save

    Select Save changes in the bar at the bottom. Your website's chat answers from the new pages and documents once they read Learned.

    The bar at the bottom of Knowledge reading Unsaved changes · kept in this tab, with Discard and Save changes, Save changes highlighted.

Good to know

  • New pages are read within minutes. While pages are being read, a line above the table says how many, with Read now to read them straight away.
  • Darwin reads public pages only. For anything behind a login, upload a document or write it into your business context.
  • Keep passwords, private customer details and anything you wouldn't show a visitor out of your documents.

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