Plain-language definitions of the words Darwin uses: workspace, agent, opening message, chat button, knowledge, business context, test, current opening, reached booking, booked meeting, credit, lead, rollover, add-on, pool and more.
Updated
Your account
Term
Meaning
Workspace
One business in Darwin, with its own agent, knowledge, conversations, team, plan and billing. See Manage your workspaces.
Client workspace
A workspace an agency on the Agency plan pays for. It uses the agency's pool of credits. See Run client workspaces on Agency.
Owner, Admin, Member
The three roles. The owner manages billing and the team; admins also manage the agent, knowledge, integrations and experiments; members read conversations, meetings and results. See Invite your team.
Your chat
Term
Meaning
Agent
The AI that chats with your visitors, under the name you give it in Agent Studio.
Chat button
The button in the corner of your website that opens the chat.
Opening message
The short message shown above the chat button to start a conversation. Darwin tests new versions of it.
Reply buttons
Up to four quick answers shown under the opening message.
Chat greeting
The first message visitors see when they open the chat.
A short form your agent opens in the chat, such as Request a quote. A sent one is a request. See Outcomes.
Fit rule
Answers to a question that mean a visitor isn't a fit, or a number range that fits. A question with a fit rule is a qualifying question. Free allows one per form.
Site tag
The one line of code that puts Darwin's chat on your website.
Allowed domains
The website addresses where your chat is allowed to run.
Live
Your agent is switched on and chatting on your website.
What your agent knows
Term
Meaning
Knowledge
Everything your agent answers from: your website pages, documents you upload and your business context.
Business context
A summary of your business that you can edit, for facts that aren't on your website.
Answer check
A search that shows which pages and passages your agent would use for a question.
Experiments
Term
Meaning
Test
Darwin showing a new opening to part of a page's visitors to see if it gets more of them to book.
Current opening
What a page shows now. Every new opening is compared with it.
New opening
A version Darwin wrote to try against the current one.
Individual, Grouped, Site-wide
Where a test runs: one busy page on its own, a group of similar quieter pages, or the rest of your site.
Views
Visitors who saw an opening.
Reached booking
Visitors who saw times to book, asked for a meeting or booked. This is what Darwin tries to raise.
Winner
A new opening that beat the current one. It becomes the page's opening, by itself or when you apply it.
Optimized page
A page where Darwin tests openings. Every plan allows as many as your site has.
Results and billing
Term
Meaning
Lead
A visitor who left their name or email in the chat.
Flagged
A conversation where Darwin found a problem or a question it couldn't answer.
Meeting booked
A meeting a visitor booked through the chat and your calendar confirmed. It uses 1 credit.
Credit
What Darwin charges for: one booked meeting, or one request that passes your fit rules. A conversation uses 1 credit at most. See Plans and credits.
Free credits
The 5 credits the first workspace you own gets on Free, once, plus any Darwin adds from a referral or promotion.
Included credits
The credits Growth or Agency gives you each month: 10 or 25, plus your add-on's.
Add-on
More credits each month on Growth or Agency, from +25 to +500, chosen in the credits menu on a plan card or with Change add-on in Billing. An add-on also lowers the price of each extra credit.
Extra credits
Credits beyond the month's allowance on Growth or Agency, charged automatically on the monthly invoice.
Rollover
Unused included credits that carry into the next month, for that month only.
Pool
On Agency, the one allowance of credits every client workspace draws on.
Enterprise
The plan with custom credits and pricing. Start it with Book a demo. See Enterprise.