Arbor & Co
halcyon.so
BellhavenAnswers that end in a meeting.
Darwin answers the follow-up question too, then offers a time while the buyer is still deciding.
New: chat buttons, personal links and quote requests are live
AI chat
Answer every buyer the moment they ask.Turn website questions into sales conversations.Give every visitor a real answer.
Darwin answers questions from your own pages and documents, in your brand’s voice, and offers a meeting when a buyer is ready.
Why it matters
Buyers ask the hard questions before they ever talk to sales. Pricing, security, integrations. Darwin answers them at 2am from what your team has already written, so the buyer keeps moving.
Teach it once. Darwin reads your pages, answers from what it read and shows where each answer came from.
Teach it once. Darwin reads your pages, answers from what it read and shows where each answer came from.
Add your website and documents. Darwin reads every page and can re-read them every week, so answers keep up with your site.
Darwin answers from your pages and documents and lists the ones it used under the answer, so buyers can check.
Ask anything in Answer check and see the pages Darwin would use, before a visitor ever asks.
Knows your business. It reads your website and your documents, follows your notes, books the meeting and says so when it doesn’t know.
Answers buyers can trust. Grounded in your content, with a person one message away.
Hands off when asked.
When a buyer wants a person, Darwin records the request, asks for their email and flags the conversation.
Looks like your website.
Your colors, font and corners, so the chat feels like part of the page.
- It tests itself.Two first messages on every page with traffic.
- Winners stay.The opening that books more meetings is kept.
- Then it tries again.A new opening goes up against the winner.
- You stay in charge.Run it on its own, or approve each change.
- Every result counted.Meetings and requests, page by page.
Under your control. Where it shows up, what it tells visitors and when it goes live.
Hidden where it doesn’t belong.
List the pages where the opening message stays off.
A privacy notice in the chat.
Add a consent line and a link to your privacy policy.
Live when you say so.
Preview the chat in Agent Studio, then turn your agent live.
AI chat questions, answered.
Where do the answers come from?
Your website, first of all. Then whatever else you add in Knowledge, plus the business context you type in yourself, the stuff that isn't written down anywhere public. You can read and edit all of it, choose the assistant's voice, and try conversations in Agent Studio before the chat goes live on your site.
What if a visitor doesn’t book?
Nothing is lost. If they left an email or a name, it stays on the conversation, and someone on your team can read the chat later and decide whether it's worth a follow-up.
Can the AI chat hand off to a person?
Darwin passes the request on rather than opening a live chat. When a visitor asks for a person, Darwin records the request and why they asked, and it shows up under Needs your attention on Home and in the requests-for-a-person filter in Conversations. Through Zapier or a webhook, the request can also reach Slack, Microsoft Teams or your CRM the moment it happens.
What happens when Darwin doesn't know the answer?
Darwin is built to answer only from the facts you give it, and not to invent prices, capabilities, calendar availability or a confirmed booking. Conversations where a question went unanswered are flagged in Conversations, so you can add the missing fact to your business context and test the question again.
Will the chat push every visitor to book a demo?
No. It answers the question first and offers a meeting when the conversation shows buying interest, such as questions about pricing, integrations, fit or implementation. It respects a no, and helps existing customers with support instead of pitching them a meeting.
Can leads from the chat go to HubSpot or Salesforce?
Yes, through Zapier. Darwin's Zapier app starts a Zap when a visitor leaves their details, books a meeting or asks for a person, and Zapier creates the contact, lead or person in HubSpot, Salesforce or Pipedrive with the page they chatted on and a link to the conversation. Darwin's Zapier app is in private beta, so you add it with the invite link in the setup guide.
Can I update what Darwin knows?
Yes, any time. Website pages, documents and business context live in Agent Studio's Knowledge tab. You can open what was imported, see exactly what the assistant is working from, and change it.
Can our team work in the same workspace?
Yes. The workspace owner invites teammates as admins, who can change the assistant, knowledge, appearance and automation, or as members, who can review conversations and results. Configuration and conversation data belong to the workspace, so everyone sees the same thing.
Works with the rest of Darwin. One chat, every step from first question to booked meeting.
- [01]OutcomesQuotes, callbacks and custom requests, qualified in the chat.
- [02]Meeting bookingBuyers pick a time in the chat and it lands on your team’s calendar.
- [03]PersonalizationButtons and email links that open the chat with what the visitor came for.
- [04]Self-improvementEvery page tests its own opening and keeps the one that books more.