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Fix a page Darwin couldn't read

Knowledge → Needs attention: what Couldn’t read, Refresh failed and Reading mean, why a page fails, how Darwin retries, and how to fix the page or put its facts somewhere your agent can read them.

  • In Darwin: Knowledge → Needs attentionOpen in Darwin
  • Updated

A page Darwin can't read gives your agent nothing to answer from, or an old copy. Needs attention collects those pages in one place.

  1. Open Needs attention

    Select Knowledge in the sidebar, open the view menu at the top left (1) and choose Needs attention. It lists pages that are Reading, Refresh failed or Couldn’t read (2).

    Knowledge showing the Needs attention view, marked 1, with one page, spring-offer, whose status Couldn’t read is marked 2.

  2. See what went wrong

    Point at the status to see Darwin's reason. Reporting → Knowledge also lists Failing pages with What went wrong and when Darwin last tried.

    • Couldn’t read: Darwin has never read the page, so your agent has nothing from it.
    • Refresh failed: the latest read failed. Your agent keeps answering from the copy it read before.
    • Reading: Darwin is reading it now. Wait a few minutes.
    The top of Reporting → Knowledge: Pages learned, Pages failing marked 1, Stale pages, Questions not answered marked 2, and Understood rate.

  3. Fix the cause

    Most failures come from the page itself:

    • It no longer exists, or moved. Untick Use and add the new address under Add knowledge → Pages one by one.
    • It's behind a login, or shows its text only after a click. Upload the content as a document, or add the facts to your business context.
    • Your site was down or blocked Darwin for a moment. Select Refresh to try again.
    The Add pages panel, where Pages one by one takes a page's new address.

  4. Refresh, then save

    After you fix the page, select Refresh beside it. When it reads Learned, select Save changes if you changed anything else on Knowledge.

    The right of the page table with Refresh marked 2 beside a page.

Good to know

  • Darwin retries a page it has never read by itself: after 1 hour, then 2, 4, 8 and 16 hours. After that it stops trying until you select Refresh.
  • A page that fails doesn't stop the others from being read.
  • If many pages fail at once, check that your website is up, then contact support with one of the addresses.

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