Self-improving
Opening experiments run for you.
Darwinvs
More meetings. Less managing.
LiveChat is built around people answering chats. Campaigns start the conversation and Copilot helps agents reply faster, but a person is still doing the talking. Darwin flips that: the AI does the answering and the booking, and it keeps rewriting its own openings to book more. Here's how they compare.
AI chat that learns how to book more meetings.THE DARWIN FILM
AI-assisted setup
Your website becomes your starting point.
Start for free
Try Darwin with included bookings.
THE SIDE-BY-SIDEThe difference,
The difference,
at a glance.
LiveChat makes sense when you have agents at the keyboard and want the best tooling for them. Darwin makes sense when nobody is at the keyboard and the chat still has to book meetings. The tables below cover the automation, the setup and the bill.
01
Self-improvement
How each product improves the openings that start sales conversations.
| What matters | Darwin | |
|---|---|---|
| Self-improves to book more meetingsi | Yes | Manual tests |
| Writes new openings for each pagei | Yes | Manual setup |
| Tests and keeps better openingsi | Yes | Not documented |
| Starts the next test automaticallyi | Yes | Not documented |
Sources & important details
Self-improves to book more meetings
Darwin
Creates tests. Promotes qualifying winners. Tests again. 1
With automation enabled, on eligible pages within your plan. Tests need enough traffic; a lift is not guaranteed.
Checked Sep 11, 2026LiveChat
Manual campaign tests; an autonomous opening loop is not documented. 2
The campaigns guide suggests setting up several campaigns for the same conditions and testing one type each month.
Checked Sep 11, 2026Writes new openings for each page
Darwin
Creates opening variants from page context. 1
For pages with automation enabled and sufficient traffic to run an experiment. Every plan includes unlimited optimized pages.
Checked Sep 11, 2026LiveChat
Opening and trigger messages are written by the operator and targeted by rules. 2
Targeting conditions decide where a message shows; the copy is authored manually.
Checked Sep 11, 2026Tests and keeps better openings
Starts the next test automatically
Darwin
The next opening experiment builds from the current winner. 1
Automation must be enabled and the page eligible. This does not guarantee improving results.
Checked Sep 11, 2026LiveChat
An automatic cycle of generating, testing and replacing openings is not documented. 2
Changes are made and published by the operator.
Checked Sep 11, 202602
Onboarding
What the product prepares for you before you go live.
| What matters | Darwin | |
|---|---|---|
| Learns from your websitei | Yes | Agent-assist only |
| Drafts your sales settingsi | Yes | Not documented |
| Matches chat to your brandi | Colors & fonts | Not documented |
| Writes your first chat openingi | Yes | Manual setup |
| Review before going livei | Yes | Not documented |
Sources & important details
Learns from your website
Darwin
Discovers relevant website pages and prepares the knowledge base. 3
Initial setup selects key pages for speed; more pages can be imported later.
Checked Sep 11, 2026LiveChat
Website pages can be crawled as Copilot knowledge for agents. 4
Agent-facing only in LiveChat; the visitor-facing AI Agent is a separate product.
Checked Sep 11, 2026Drafts your sales settings
Darwin
Prepares business information and assistant settings from the website. 3
The user can review and refine the generated draft.
Checked Sep 11, 2026LiveChat
Automatic drafting of business settings from the website is not documented. 2
Campaigns and greetings are set up by the operator.
Checked Sep 11, 2026Matches chat to your brand
Darwin
Extracts brand colors, fonts and assets for the chat design. 3
Brand detection is a draft: available fonts, contrast and source-site access affect the result.
Checked Sep 11, 2026LiveChat
Colors are picked manually; automatic brand import is not documented. 5
Predefined color sets or a custom hex color.
Checked Sep 11, 2026Writes your first chat opening
Review before going live
Darwin
The assistant draft can be reviewed and refined before installation. 3
Calendar connection, testing and website installation remain separate completion steps.
Checked Sep 11, 2026LiveChat
A dedicated test step before publishing a campaign is not documented. 2
Reports show performance after launch.
Checked Sep 11, 202603
Pricing
USD before tax, monthly billing. Darwin charges per booked meeting; LiveChat charges per agent seat, with its AI Agent sold separately.
| What matters | Darwin | |
|---|---|---|
| Lowest monthly platform feei | 0 USD / month | 25 USD / agent / month |
| Introductory offeri | 5 free bookings | 14 day trial |
| AI usage chargei | 20 USD / booking | Separate product |
| Paid plans start ati | 99 USD / month | 25 USD / agent / month |
| Included on paid plansi | 5–60 bookings / month | Seat-based |
| Additional paid-plan usagei | $5–$15 / booking | Separate product |
Sources & important details
Lowest monthly platform fee
Introductory offer
AI usage charge
Paid plans start at
Included on paid plans
Additional paid-plan usage
Darwin
Extra bookings cost $15 on Adapt, $10 on Evolve and $5 on Apex. 6
In addition to the subscription, after the monthly included allowance.
Checked Sep 11, 2026LiveChat
The customer-facing AI Agent is a separate Text product from $19 per user per month. 7
LiveChat plans include agent-assist AI; the AI Agent is billed separately.
Checked Sep 11, 2026Published by Darwin · Reviewed Sep 11, 2026Every detail has a source
THE DARWIN DIFFERENCE
Your chat works on getting better.
Darwin keeps trying new openings on the pages you allow it to, and it keeps the ones that get visitors talking and booking. You don't run the tests. You just show up to the meetings.
See how Darwin improvesMotion off
Find your fit
Who is each product for?
Start with the job you need your chat to do.
Darwin
Turn website visits into sales meetings.
Good fit for
- Sales teams booking demos from website traffic.
- Growth teams trying to get more out of every chat.
- Small teams who'd rather not build the setup themselves.
Less suited to
- Teams whose chat is answered mostly by people.
Equip a human chat team with campaigns, reports and agent-assist AI.
Good fit for
- Support teams with agents online during business hours.
- Teams that want queue, ticket and agent reporting.
- Businesses that already use other Text products.
Less suited to
- Teams that want openings tested and improved without manual work.
- Teams that want meeting booking inside the chat, not a link out.
Explore LiveChat Our assessment471112
A LITTLE MORE DETAILBefore you
Before you
make the move.
Can LiveChat book meetings?
Only by linking out. The welcome screen can carry custom links, including one to your scheduling page, but the booking happens on that other page. Darwin offers a time in the conversation and completes the booking in the scheduler you've connected. With both, check what your provider records as a finished booking.
812Does LiveChat have an AI that answers visitors?
Inside LiveChat itself, the AI helps your agents. Copilot reads your website and PDFs and suggests replies while a person handles the chat. Text sells a separate AI Agent that talks to visitors directly. Darwin's assistant answers visitors from your website content and the knowledge you give it, no agent required.
413Does LiveChat A/B test its greetings?
Sources & methodology13 sources · Published by Darwin
Published by Darwin, using the official documentation linked below. This is a comparison of documented capabilities, not a hands-on benchmark. “Not documented” means the reviewed sources do not establish that capability; it does not prove absence. LiveChat prices are per agent on monthly billing; its customer-facing AI Agent is a separate Text product priced per user. Setup means preparing a draft, not automatically installing it.
- How Darwin improves your openings Darwin · Accessed
- Engage visitors using Campaigns LiveChat (Text) · Accessed
Template-based campaigns edited by the operator; eight targeting conditions; recommends testing one campaign type each month; displays, chats and conversion rate reporting.
- Set up with Darwin Darwin · Accessed
- Text Copilot: AI-powered personal assistant LiveChat (Text) · Accessed
Agent-facing assistant using website and PDF knowledge sources; Team plan 3 websites, Business 10.
- Customize your chat widget LiveChat (Text) · Accessed
Bar or bubble theme, colors, dark mode, logo, agent photo, position.
- Darwin plans and booking prices Darwin · Accessed
- LiveChat pricing LiveChat (Text) · Accessed
Starter $25, Team $59, Business $89 per person per month on monthly billing ($19, $49, $79 annual); 14-day trial without a card; no free plan; white-label widget on Enterprise; Text AI Agent sold separately from $19 per user per month.
- Connect your scheduling page Darwin · Accessed
- Plans and included meetings Darwin · Accessed
- Understand your conversion reporting Darwin · Accessed
- Reports section overview LiveChat (Text) · Accessed
Chat, campaign conversion, goals, tickets and agent reports; most on Team and above.
- Website Widget: Welcome Screen LiveChat (Text) · Accessed
Custom links on the welcome screen, including to external scheduling pages.
- Build your assistant’s knowledge Darwin · Accessed