Self-improving
Opening experiments run for you.
Darwinvs
More meetings. Less managing.
Smartsupp pairs a low-cost live chat with Mira, an AI assistant built for online stores that can even write your welcome message for you. Darwin is a website chat for booking meetings that writes, tests and replaces its own openings. Here's how they compare.
AI chat that learns how to book more meetings.THE DARWIN FILM
AI-assisted setup
Your website becomes your starting point.
Start for free
Try Darwin with included bookings.
THE SIDE-BY-SIDEThe difference,
The difference,
at a glance.
Run a small online shop and want cheap live chat with an AI that has read your product feed? That's who Smartsupp is for. Darwin exists for a different problem. When the chat's job is to land a sales meeting, someone has to keep improving the opening line, and with Darwin that someone isn't you. The rows below compare the two on automation, setup and price.
01
Self-improvement
How each product improves the openings that start sales conversations.
| What matters | Darwin | |
|---|---|---|
| Self-improves to book more meetingsi | Yes | AI greeting, no tests |
| Writes new openings for each pagei | Yes | AI or custom greeting |
| Tests and keeps better openingsi | Yes | Not documented |
| Starts the next test automaticallyi | Yes | Not documented |
Sources & important details
Self-improves to book more meetings
Darwin
Creates tests. Promotes qualifying winners. Tests again. 1
With automation enabled, on eligible pages within your plan. Tests need enough traffic; a lift is not guaranteed.
Checked Sep 11, 2026Writes new openings for each page
Darwin
Creates opening variants from page context. 1
For pages with automation enabled and sufficient traffic to run an experiment. Every plan includes unlimited optimized pages.
Checked Sep 11, 2026Smartsupp
The AI can customize the welcome message based on context, or you write one yourself. 2
Triggers include time on page or visiting a section; per-page generation and testing are not described.
Checked Sep 11, 2026Tests and keeps better openings
Starts the next test automatically
Darwin
The next opening experiment builds from the current winner. 1
Automation must be enabled and the page eligible. This does not guarantee improving results.
Checked Sep 11, 2026Smartsupp
An automatic cycle of generating, testing and replacing openings is not documented. 3
Automatic messages and flows are configured by the operator.
Checked Sep 11, 202602
Onboarding
What the product prepares for you before you go live.
| What matters | Darwin | |
|---|---|---|
| Learns from your websitei | Yes | Web scrape |
| Drafts your sales settingsi | Yes | Not documented |
| Matches chat to your brandi | Colors & fonts | Not documented |
| Writes your first chat openingi | Yes | AI-generated option |
| Review before going livei | Yes | Yes |
Sources & important details
Learns from your website
Darwin
Discovers relevant website pages and prepares the knowledge base. 4
Initial setup selects key pages for speed; more pages can be imported later.
Checked Sep 11, 2026Smartsupp
Mira downloads basic information from your website such as contact details, FAQs and shipping info. 5
Product feeds and text add more.
Checked Sep 11, 2026Drafts your sales settings
Matches chat to your brand
Darwin
Extracts brand colors, fonts and assets for the chat design. 4
Brand detection is a draft: available fonts, contrast and source-site access affect the result.
Checked Sep 11, 2026Smartsupp
Colors are chosen manually; automatic brand import is not documented. 6
Gradient and theme are set in chat box settings.
Checked Sep 11, 2026Writes your first chat opening
Darwin
Drafts the first chat opening from the business context. 4
Uses the same opening requirements as the experiment writer; the draft remains editable.
Checked Sep 11, 2026Smartsupp
The AI can customize the welcome message based on context, or you write a custom one. 2
The generated greeting is not tested against alternatives.
Checked Sep 11, 2026Review before going live
Darwin
The assistant draft can be reviewed and refined before installation. 4
Calendar connection, testing and website installation remain separate completion steps.
Checked Sep 11, 2026Smartsupp
The Playground tests Mira's replies before publishing. 5
Personality and knowledge are adjusted first.
Checked Sep 11, 202603
Pricing
USD before tax, monthly billing. Darwin charges per booked meeting. Smartsupp charges per agent, with Mira AI sold by conversations.
| What matters | Darwin | |
|---|---|---|
| Lowest monthly platform feei | 0 USD / month | 0 USD / month |
| Introductory offeri | 5 free bookings | Free plan |
| AI usage chargei | 20 USD / booking | From $20 / 100 AI chats |
| Paid plans start ati | 99 USD / month | 24 USD / month |
| Included on paid plansi | 5–60 bookings / month | Unlimited chats + AI add-on |
| Additional paid-plan usagei | $5–$15 / booking | From $20 / 100 AI chats |
Sources & important details
Lowest monthly platform fee
Introductory offer
AI usage charge
Darwin
20 USD / booking 7
Charged for confirmed bookings, not attendance; base fee is zero.
Checked Sep 11, 2026Smartsupp
Mira AI starts at $20 per month for 100 conversations on monthly billing. 8
$16 on annual billing; scales linearly to 5,000 conversations. A conversation is not a booked meeting.
Checked Sep 11, 2026Paid plans start at
Included on paid plans
Darwin
Adapt includes 5 bookings, Evolve 20 and Apex 60 per month. 7
Allowances reset monthly, including on annual subscriptions.
Checked Sep 11, 2026Smartsupp
Paid plans include unlimited human conversations; Mira AI is sold separately from 100 conversations. 8
Conversations, not bookings.
Checked Sep 11, 2026Additional paid-plan usage
Darwin
Extra bookings cost $15 on Adapt, $10 on Evolve and $5 on Apex. 7
In addition to the subscription, after the monthly included allowance.
Checked Sep 11, 2026Smartsupp
Mira AI starts at $20 per month for 100 conversations on monthly billing. 8
$16 on annual billing; scales linearly to 5,000 conversations. A conversation is not a booked meeting.
Checked Sep 11, 2026Published by Darwin · Reviewed Sep 11, 2026Every detail has a source
THE DARWIN DIFFERENCE
Your chat works on getting better.
Darwin keeps trying new openings on the pages you allow it to, and it keeps the ones that get visitors talking and booking. You don't run the tests. You just show up to the meetings.
See how Darwin improvesMotion off
Find your fit
Who is each product for?
Start with the job you need your chat to do.
Darwin
Turn website visits into sales meetings.
Good fit for
- Sales teams booking demos from website traffic.
- Growth teams trying to get more out of every chat.
- Small teams who'd rather not build the setup themselves.
Less suited to
- Stores that need product-feed answers and a cheap human inbox.
Low-cost live chat with an AI shopping assistant for online stores.
Good fit for
- Online stores that want Mira answering from a product feed.
- Solo operators starting on a free plan.
- Sites that want an AI-written welcome message with little setup.
Less suited to
- Teams that want openings tested and improved without manual work.
- Sales teams that need meeting booking in the chat.
Explore Smartsupp Our assessment2358
A LITTLE MORE DETAILBefore you
Before you
make the move.
Does Smartsupp write the welcome message for you?
It can. Smartsupp's AI Welcome Message gives you two choices, write the greeting yourself or let the AI shape one from context, and you pick when it fires, for instance after a visitor has been on a page for a while. Darwin drafts your first opening too. The difference is what happens next: Darwin keeps writing new openings and testing them against the current one, page by page.
24Can Smartsupp book meetings?
Is Smartsupp free?
Sources & methodology12 sources · Published by Darwin
Published by Darwin, using the official documentation linked below. This is a comparison of documented capabilities, not a hands-on benchmark. “Not documented” means the reviewed sources do not establish that capability; it does not prove absence. Smartsupp prices are per agent on monthly billing, with Mira AI sold by conversation volume; a conversation is not a booked meeting. Darwin bills for booked meetings. Setup means preparing a draft, not automatically installing it.
- How Darwin improves your openings Darwin · Accessed
- Welcome visitors to your website with an AI Welcome message Smartsupp · Accessed
AI can customize the welcome message based on context, or you write your own; triggers by time on page or section visited. Published April 30, 2025.
- Automatic messages Smartsupp · Accessed
Six preset automatic messages with conditions such as page URL and time on page; no A/B testing.
- Set up with Darwin Darwin · Accessed
- Mira AI Shopping Assistant Smartsupp · Accessed
Knowledge sources: web scrape, XML product feed, text, custom responses; personality sliders; Playground testing; paid add-on on any plan.
- Basic chat box settings Smartsupp · Accessed
Color gradient, position, texts, theme, header style; agent profile photo as avatar.
- Darwin plans and booking prices Darwin · Accessed
- Smartsupp pricing Smartsupp · Accessed
Free: 1 agent, 25 conversations a month. Solo $24, Plus $35, Expert $117 per month on monthly billing ($17, $25, $83 annual). Mira AI add-on from $20 per month for 100 conversations ($16 annual), on any plan.
- Connect your scheduling page Darwin · Accessed
- Plans and included meetings Darwin · Accessed
- Understand your conversion reporting Darwin · Accessed
- Can I remove the chat box logo? Smartsupp · Accessed
Powered by Smartsupp branding cannot be removed on any plan.