# Troubleshooting: Darwin help center

Fix a problem and find the answer fast.

This is the Markdown version of https://www.meetdarwin.ai/help/troubleshooting, published by Darwin and generated on 23 October 2026.

## [Fix a problem](https://www.meetdarwin.ai/help/fix-a-problem)

The chat isn’t showing, an answer is wrong, a booking is missing or tests stall.

- [The chat isn't showing](https://www.meetdarwin.ai/help/fix-a-problem/chat-not-showing): Fix a Darwin chat that doesn't appear on your website: check that the agent is live, the domain is allowed, the site tag is installed, and the opening message isn't hidden.
- [Fix an answer](https://www.meetdarwin.ai/help/fix-a-problem/fix-an-answer): Fix a wrong or incomplete answer from your agent: find the conversation, check the page it should answer from in Agent Studio → Knowledge, add the missing facts, and ask again in the preview.
- [A booking is missing](https://www.meetdarwin.ai/help/fix-a-problem/booking-missing): Fix a booking that didn't work or doesn't show in Darwin: check the calendar connection in Integrations → Scheduling, the meeting's status in Meetings, and the conversation it came from.
- [Experiments aren't moving](https://www.meetdarwin.ai/help/fix-a-problem/experiments-not-moving): Find out why Darwin's opening experiments aren't starting or finishing: automatic testing is off, the background check is delayed, a page needs more views, the test limit is reached, or a winner is waiting for you.

## [Support and reference](https://www.meetdarwin.ai/help/support)

Keep Darwin in good shape, the glossary and how to reach us.

- [Keep Darwin in good shape](https://www.meetdarwin.ai/help/support/keep-darwin-in-good-shape): A simple routine for Darwin's chat: what to check after going live and each week, how to keep knowledge fresh, what to update when your business changes, and how to remove the chat from a website.
- [Darwin glossary](https://www.meetdarwin.ai/help/support/glossary): Plain-language definitions of the words Darwin uses: workspace, agent, opening message, chat button, knowledge, business context, test, current opening, reached booking, booked meeting, credit, lead, rollover, add-on, pool and more.
- [Get a problem resolved](https://www.meetdarwin.ai/help/support/contact-support): Get help with Darwin: the guides for common problems, and what to include when you email support@meetdarwin.ai (workspace, page, what happened, the time) so it's fixed quickly.