# Keep Darwin in good shape

A simple routine for Darwin's chat: what to check after going live and each week, how to keep knowledge fresh, what to update when your business changes, and how to remove the chat from a website.

This is the Markdown version of https://www.meetdarwin.ai/help/support/keep-darwin-in-good-shape, published by Darwin and generated on 23 October 2026.

Find it in Darwin: Home (https://app.meetdarwin.ai/admin). Updated Oct 20, 2026.

Darwin tests its openings by itself. Your part is keeping its facts and your calendar right, and glancing at what needs you.

## After your first day live

Read a few conversations and check the answers match your business. Make sure a booking made in the chat shows up in **Meetings**. Look at the chat on your busiest pages on a computer and on a phone.

## Each week

- On **Home**, work through **Needs your attention**: visitors who asked for a person, leads who didn't book, and flagged conversations.
- In **Conversations**, read the **Flagged** ones and [fix any answer](https://www.meetdarwin.ai/help/fix-a-problem/fix-an-answer) that was wrong.
- In **Experiments**, check for winners waiting for you and paused tests.
- On **Billing**, check this month's credits, and **Save on credits** if it shows.

_Screenshot: The Needs your attention card on Home: visitors who asked to talk to someone, visitors who shared contact details without booking, and flagged conversations, each with a button to open them._

## Keep knowledge fresh

In **Agent Studio → Knowledge**, turn on **Re-read pages automatically** above the page list. Darwin then re-reads your pages every week, on every plan. Legacy plans keep their own pace: see [Legacy plans](https://www.meetdarwin.ai/help/account-and-billing/plans-and-credits#legacy-plans). New pages are read within minutes.

## When something changes

| What changed | Update in Darwin |
| --- | --- |
| Prices, plans, services or policies | Re-read the pages in **Agent Studio → Knowledge** and update **Business context**. |
| How you sell, or your agent's name | **Agent Studio → Messages**. |
| Brand colors or fonts | **Agent Studio → Appearance**. |
| A new domain or subdomain | Add it under **Allowed domains** in **Agent Studio → Visibility & privacy**, then add the site tag to that site. |
| Your calendar or meeting type | **Integrations → Scheduling**, then make a test booking on your website. |
| A teammate leaves | Remove them in **Settings → Team**. |

After a big change, [test your agent](https://www.meetdarwin.ai/help/before-you-launch/test-your-agent) with a few real questions.

## Remove Darwin from a website

1. Take the site tag out of your site's code, site builder or tag manager, and publish.
2. Remove the domain from **Allowed domains** in **Agent Studio → Visibility & privacy**.
3. To stop the chat everywhere at once, turn off the live switch at the top of **Agent Studio**.

Removing the chat doesn't cancel your plan. Do that in [Billing](https://www.meetdarwin.ai/help/account-and-billing/manage-billing#cancel-or-resume-renewal). Hiding the opening message only hides the message, not the chat.

- [Fix an answer](https://www.meetdarwin.ai/help/fix-a-problem/fix-an-answer): When your agent gets something wrong.
- [Start your day on Home](https://www.meetdarwin.ai/help/daily-work/home): Everything that needs you, on one screen.