# Knowledge report

Reporting → Knowledge: pages your agent learned, pages failing or stale, the questions it couldn’t answer by topic, how often it understood visitors, and the pages it looked up.

This is the Markdown version of https://www.meetdarwin.ai/help/reporting/knowledge-report, published by Darwin and generated on 27 October 2026.

Find it in Darwin: Reporting → Knowledge (https://app.meetdarwin.ai/admin/reporting/knowledge). Updated Oct 26, 2026.

The **Knowledge** report answers whether your agent knows enough: what it couldn’t answer, and which pages it learned, failed to read or hasn’t read in a while.

_Screenshot: The Knowledge report in the Evolve & Co. demo: Pages learned, Pages failing, Stale pages, Questions not answered and Understood rate, with What stands out and Unanswered questions by topic._

1. **Open the report**

   Open **Reporting** in the sidebar and select **Knowledge**. It opens on **Last 30 days**; change the range, filter or view at the top as on every report. See [Understand your results in Reporting](https://www.meetdarwin.ai/help/reporting/understand-your-results).

   _Screenshot: The Reporting group in the sidebar with Knowledge highlighted._

2. **Read the numbers**

   **Pages learned** counts the pages and documents your agent can answer from now. **Pages failing** are pages it couldn’t read. **Stale pages** are website pages last read more than 30 days ago; documents you uploaded never go stale. **Questions not answered** and **Understood rate** come from graded chats.

   _Screenshot: The Knowledge numbers: Pages learned, Pages failing, Stale pages, Questions not answered and Understood rate._

3. **Find the gaps**

   **Unanswered questions by topic** shows which topics your agent couldn’t answer, with their share of all chats. **Questions the agent couldn’t answer** lists each one in the visitor’s own words, with the topic, page and date. Select a row to read the chat, or **Add knowledge** to fill the gap.

   _Screenshot: Questions the agent couldn’t answer: the visitor’s first message, topic, page and date, with Show all 34 and Add knowledge._

4. **Check your pages**

   **Pages by state** counts every page and document now: learned, stale, waiting to be read or failing. **Failing pages** says what went wrong with each, and **Recently read** lists pages read or re-read in the range. Select a row to open Knowledge.

   _Screenshot: Pages by state: learned, stale, waiting to be read and failing._

## Good to know

- **Pages by state**, **Failing pages** and **Recently read** show your pages as they are now; filters don’t apply to them.
- **Pages the agent looked up** lists pages that came up in your agent’s searches during chats, once there are some.

- [Teach your agent](https://www.meetdarwin.ai/help/knowledge/teach-your-agent): Add pages, documents and business context in Knowledge.
- [Review chats that need a look](https://www.meetdarwin.ai/help/chats/chats-that-need-review): The chats Darwin flagged, and what went wrong.