# Outcomes: forms your agent opens in the chat

What an outcome is in Darwin: a short form, like Request a quote or Request a callback, that your agent opens in the chat. Book a meeting is the built-in one. Answers come to you. A request that fits uses 1 credit, like a booked meeting, and one that doesn't is free.

This is the Markdown version of https://www.meetdarwin.ai/help/outcomes/what-are-outcomes, published by Darwin and generated on 23 October 2026.

Find it in Darwin: Conversion Studio → Outcomes (https://app.meetdarwin.ai/admin/links?tab=outcomes). Updated Oct 20, 2026.

An outcome is something a visitor can get done in your chat. Most are short forms: a quote request, a callback, or a few questions before a call. When a visitor wants one, your agent opens the form right in the chat, the visitor answers one question at a time, and their answers come to you.

**Book a meeting** is the outcome every agent starts with. You can give it questions of its own, so visitors answer them before they see the calendar.

## What you can build

| Outcome | What the visitor gives you | What happens next |
| --- | --- | --- |
| **Request a quote** | What they need, when, any details, then their email | Your thank-you message, such as "We'll send your quote within one business day." |
| **Request a callback** | The topic, a good time to call, and a phone number | Your thank-you message |
| **Your own form** | Up to seven questions of your own, one of them a qualifying question on Free | A message, or a meeting booked straight after the form |
| **Book a meeting** (built in) | Your qualifying questions, if you add any | The calendar for visitors who fit; your message for those who don't |

## What a visitor sees

1. The visitor asks for what the form is for, or taps its button: at the top of the chat, or on your own website.
2. The agent says a line and opens the form in the chat. If the visitor already answered a question in the chat, the agent can fill it in for them.
3. They answer one question at a time, then give their name and email last and select **Send request**.
4. They see your thank-you message, or go on to pick a time.

_Screenshot: The Request a quote form in the chat after it was sent: Request sent, the answers Website redesign, about 20 pages and Within a month, and the thank-you message We'll send your quote within one business day._

See [Outcomes in the chat](https://www.meetdarwin.ai/help/outcomes/outcomes-in-the-chat) for every way a form opens.

## How it works with booking

Book a meeting and your forms work together:

- **Questions before any meeting.** Add questions to Book a meeting, and every meeting request asks them first. Visitors who aren't a fit see your message instead of the calendar.
- **A form that ends in a meeting.** A form such as "Plan a site visit" can go straight on to booking once it's sent.
- **One credit per conversation.** If a visitor sends a request and books a meeting in the same chat, the conversation uses 1 credit.

## What it costs

A sent request that passes your fit rules uses 1 credit, the same as a booked meeting. A request that doesn't pass them is free. Repeats within 30 days and Agent Studio preview chats use nothing, and you have three days to take a request off your bill. See [How requests use credits](https://www.meetdarwin.ai/help/outcomes/how-requests-use-credits).

On Free, each form can have one qualifying question, a question with a fit rule. Growth, Agency and Enterprise have no limit.

## Build your first one

1. Open **Conversion Studio → Outcomes** and pick **Request a quote** from **Templates**.
2. Change the questions to fit your business. See [Build an outcome](https://www.meetdarwin.ai/help/outcomes/build-an-outcome).
3. Turn on the switch to make it **Live**, then select **Save changes**.
4. Ask for a quote in the Agent Studio preview to try it.
5. Watch for requests in **Meetings → Requests**. See [Requests and follow-up](https://www.meetdarwin.ai/help/outcomes/requests-and-follow-up).

## Good to know

- A workspace can have Book a meeting and up to nine forms.
- The agent opens one form at a time, and never asks a form's questions in plain messages.
- A form that's off is saved but never offered to visitors.

- [Build an outcome](https://www.meetdarwin.ai/help/outcomes/build-an-outcome): Pick a template, write the questions and choose what happens after.
- [Outcomes in the chat](https://www.meetdarwin.ai/help/outcomes/outcomes-in-the-chat): How visitors open a form, and how booking questions work.