# The chat isn't showing

Fix a Darwin chat that doesn't appear on your website: check that the agent is live, the domain is allowed, the site tag is installed, and the opening message isn't hidden.

This is the Markdown version of https://www.meetdarwin.ai/help/fix-a-problem/chat-not-showing, published by Darwin and generated on 23 October 2026.

Find it in Darwin: Agent Studio → Visibility & privacy (https://app.meetdarwin.ai/admin/agent?tab=visibility). Updated Oct 19, 2026.

Test on your published website, not in your site builder's editor, and in a new private window so an earlier visit doesn't hide anything. Then work down these checks.

1. **Check that your agent is live**

   Open **Agent Studio**. The top right should read **Live on** and your site. If it reads **Not live**, save or discard any changes, then turn the switch on. The sidebar also shows whether your agent is live.

   _Screenshot: The top right of Agent Studio: Live on app.meetdarwin.ai/sales-demo/evolve, with the live switch on and marked._

   On Free, Darwin also pauses on your website once the five free credits are used, until you add a card. A bar at the top of Darwin then says **Darwin is paused on your website. All 5 free credits are used.** The workspace owner can select **Add a card** on it. See [Plans and credits](https://www.meetdarwin.ai/help/account-and-billing/plans-and-credits#free). If a paid plan's payment failed, the chat still shows but stops offering bookings and forms until the card works.

2. **Check the domain is allowed**

   In **Agent Studio → Visibility & privacy**, look at **Allowed domains**. The exact address visitors use must be listed: `www.example.com` and `example.com` are different, and `*.example.com` covers subdomains but not `example.com` itself. Type a missing one and select **Add domain**; it saves straight away.

   _Screenshot: The Allowed domains section with one domain listed and the box for adding another marked._

3. **Check the site tag is on the page**

   Open **Integrations → Site tag**. Make sure the tag from this workspace is on every page, publish your site, then select **Check installation**. If you use a tag manager or a site builder, check that the change is published and that your site's cache isn't serving an old page. Use only one copy of the tag.

   _Screenshot: Step 2 of the Site tag page, Check the installation, with the Check installation button marked and an optional Page to check first field._

   **Check installation** reads the page's HTML. A tag that a tag manager adds later may not be found there even though the chat works on the live page.

4. **If only the opening message is missing**

   The chat button is there but the message next to it isn't? The message appears 2.5 seconds after the page starts loading. On a phone it also waits until the visitor has scrolled about 40% of the page. It doesn't show to a visitor who closed it earlier in the same tab, or who already chatted.

   Also check **Hide on these pages** under **Where the opening message appears**: any path listed there never shows the message.

   _Screenshot: The Where the opening message appears section with the Hide on these pages box marked: one path per line, for example /pricing or /blog/*._

5. **Rule out the browser and your site**

   Try again without ad or script blockers. If your site has a cookie consent tool or a content security policy, ask your developer whether it blocks scripts from `app.meetdarwin.ai`. If something else floats in the bottom-right corner, such as another chat or a cookie banner, it can cover Darwin's chat button.

## Still not showing?

[Contact support](https://www.meetdarwin.ai/help/support/contact-support) with the page address, the browser you used and what you see. A screenshot of your browser's console helps.

- [Install the chat on your website](https://www.meetdarwin.ai/help/website-platforms/install-on-any-website): The site tag, step by step, for every platform.
- [Choose where the chat appears](https://www.meetdarwin.ai/help/agent-studio/visibility-and-privacy): Allowed domains, hidden pages and the privacy notice.