# A booking is missing

Fix a booking that didn't work or doesn't show in Darwin: check the calendar connection in Integrations → Scheduling, the meeting's status in Meetings, and the conversation it came from.

This is the Markdown version of https://www.meetdarwin.ai/help/fix-a-problem/booking-missing, published by Darwin and generated on 23 October 2026.

Find it in Darwin: Integrations → Scheduling (https://app.meetdarwin.ai/admin/settings/integrations). Updated Oct 19, 2026.

A booking goes from the chat to your calendar, and your calendar confirms it back to Darwin. Find where it stopped.

1. **Check the calendar connection**

   Open **Integrations** and look at **Scheduling**. The calendar visitors book into reads **In use**. Any other label means it needs you:

   - **Choose a meeting type**: open it and pick the meeting type visitors book.
   - **Finish connection**: Darwin can't receive confirmations yet. Open it and select **Finish connection**.
   - **Reconnect needed**: Darwin lost access to the calendar. Open it and connect again.

   _Screenshot: The Scheduling section of Integrations with cards for Calendly, Google Calendar and RevenueHero._

   Darwin books into one calendar at a time. Opening another card shows its setup but doesn't switch to it until you finish that setup.

2. **Find the meeting in Meetings**

   Open **Meetings** and select **Refresh**. Look under **Upcoming**, **Past** and **Canceled**, or search by name or email. A meeting's status is **Confirmed**, **Pending** while Darwin checks it with your calendar, **Awaiting verification** when the chat reported a booking the calendar hasn't confirmed, or **Canceled**.

   _Screenshot: The top of the Meetings screen: Calendar settings and Refresh, with Refresh marked, above the Upcoming, Past and Canceled tabs and a search box._

3. **Check the conversation it came from**

   In **Conversations**, open **Meetings booked** and find the visitor. If the meeting is on your calendar but not here, it was probably booked outside the chat, for example from a link shared by email. Darwin only records bookings made through its chat.

   _Screenshot: The Conversations filter tabs with Meetings booked marked._

## Common cases

| What you see | Why | Fix |
| --- | --- | --- |
| Visitors see no times with Google Calendar | Your booking rules leave no free slot, or your calendar is busy. | Check weekly hours, minimum notice and buffer in Google Calendar's setup, then your calendar. See [Google Calendar](https://www.meetdarwin.ai/help/calendars-and-video/google-calendar). |
| A Google Calendar change or cancellation isn't in Darwin yet | Darwin checks for changes about every ten minutes. | Wait ten minutes. Make the change on the event itself in Google Calendar. |
| A RevenueHero booking says **Awaiting verification** | RevenueHero hasn't sent its confirmation to Darwin. | Add the booking webhook from **Confirm bookings in Darwin** to your RevenueHero workflow. See [RevenueHero](https://www.meetdarwin.ai/help/calendars-and-video/revenuehero). |
| A Calendly booking is missing | The connection can't receive confirmations. | Check the Calendly card for **Finish connection**. See [Calendly](https://www.meetdarwin.ai/help/calendars-and-video/calendly). |
| A test in the Agent Studio preview made no calendar event | That's expected: the preview shows sample times and sends no invitations. | Test with a real booking on your website. |

## Good to know

- Only confirmed bookings use a credit. A booking reported twice by your calendar is counted once. See [What uses a credit](https://www.meetdarwin.ai/help/account-and-billing/plans-and-credits#what-uses-a-credit).
- Don't book a second real meeting just to clear a pending one.
- Still missing? [Contact support](https://www.meetdarwin.ai/help/support/contact-support) with the workspace, the visitor's email, the booking time and your calendar provider. Never send the private webhook address.

- [How meetings get booked](https://www.meetdarwin.ai/help/meetings/how-meetings-get-booked): Connect Calendly, Google Calendar or RevenueHero.
- [See your meetings](https://www.meetdarwin.ai/help/meetings/see-your-meetings): Upcoming, past and canceled meetings.