# Help visitors who want a person

Chats → Wants a person: find the visitors who asked to talk to someone on your team, see why they asked, and reply. Post each request to Slack through Zapier.

This is the Markdown version of https://www.meetdarwin.ai/help/chats/visitors-who-want-a-person, published by Darwin and generated on 27 October 2026.

Find it in Darwin: Chats → Wants a person (https://app.meetdarwin.ai/admin/conversations?filter=handoff). Updated Oct 26, 2026.

When a visitor asks to talk to a person, your agent records the request with their reason, tells them it’s recorded for your team, and asks for their email if it doesn’t have one. It does the same when someone says it isn’t helping, or asks about their own account, billing, or a legal or tax question it shouldn’t answer. Those chats wait for you in **Chats → Wants a person**.

_Screenshot: Chats with the Wants a person view: the chats where visitors asked for someone on the team, with the open chat and the visitor’s details._

1. **Open the requests**

   In **Chats**, switch the view at the top of the list to **Wants a person**. The newest request is first. Home’s **Needs your attention** shows how many visitors asked this week, with **Open**.

   _Screenshot: Needs your attention on Home with 6 visitors asked to talk to someone this week and the Open button highlighted._

2. **See why they asked**

   Select a chat. The line **Asked for a person** in the conversation gives their reason and when they asked. Whatever else came of the chat, such as an email or a form they sent, shows in the lines around it.

   _Screenshot: A conversation where the visitor asked about compliance, with the line Asked for a person, Please clarify the business’s compliance requirements, highlighted._

3. **Reply**

   If they left an email, select **Email** (1) on the right to reply from your own email app, or **Copy** (2) to paste the chat into a note for a colleague.

   _Screenshot: The top of the visitor’s details with Email marked 1 and Copy marked 2._

## Get told the moment someone asks

Darwin doesn’t send an email for each request. To get one in Slack as it happens, use Zapier’s **Visitor Asked for a Person** trigger: see [Post requests for a person to Slack](https://www.meetdarwin.ai/help/crm-and-automation/slack).

## Good to know

- Your agent doesn’t promise visitors a follow-up or a reply time, so reply when you can.
- Opening a chat doesn’t join the visitor’s conversation.
- The **Chats** report counts these requests as **Asked for a person**. See [Chats report](https://www.meetdarwin.ai/help/reporting/chats-report).

- [Read your chats](https://www.meetdarwin.ai/help/chats/read-your-chats): The transcript, the visitor’s details and what came of it.
- [Follow up with leads](https://www.meetdarwin.ai/help/chats/follow-up-with-leads): Copy the leads who didn’t book and reach out.