# Read your chats

Chats: find a visitor’s conversation, read the transcript and the visitor’s details, switch to leads, meetings booked or people who want a person, and copy a follow-up list.

This is the Markdown version of https://www.meetdarwin.ai/help/chats/read-your-chats, published by Darwin and generated on 27 October 2026.

Find it in Darwin: Chats (https://app.meetdarwin.ai/admin/conversations). Updated Oct 26, 2026.

Every chat on your website lands in **Chats**: the visitor’s questions, your agent’s answers, and what came of it. The list is on the left, the conversation in the middle and the visitor’s details on the right.

_Screenshot: The Chats screen in the Evolve & Co. demo: the list of chats grouped by day with Lead and Booked tags, an open conversation in the middle, and the visitor’s details on the right._

1. **Pick a view**

   Use the menu at the top of the list. **All chats** shows everything; the other views show only the chats that need something:

   - **Wants a person**: visitors who asked to talk to someone.
   - **Needs review**: chats where Darwin found a problem or a question it couldn’t answer.
   - **Leads**: visitors who left their name or email.
   - **Meetings booked**: chats that ended in a meeting.

   _Screenshot: The view menu open over the list: All chats, Wants a person, Needs review, Leads and Meetings booked._

2. **Search for a person or page**

   Select the magnifier next to the view and type a name, email, page or the visitor’s first question. The line under the search says how many chats match.

   _Screenshot: The search open above the list with pricing typed in, reading 66 matches in 200 recent conversations, and the matching chats below._

3. **Open a chat**

   Each row shows who it was, their email or country, their first question and a tag for what came of it, such as **Lead**, **Booked**, **Wants a person** or the name of a form they sent. A blue dot marks a chat you haven’t opened yet; **Mark all read** clears them. Select a row to open it. The up and down arrow keys move through the list.

4. **Read the conversation**

   The conversation starts with the page the visitor chatted on and where they came from. Lines between the messages show what happened and when: **became a lead**, **Asked for a person** with their reason, **Sent a request** with the form’s name, or **Booked a meeting**.

   _Screenshot: A conversation: Opened the chat on /sales-demo/evolve/pricing from chatgpt.com, the visitor’s questions and the agent’s answers, then Left an email, became a lead, Asked for a person, and Sent a request, Request a callback._

5. **Check the visitor’s details**

   On the right, the top shows the visitor’s name, email and when they chatted, with **Email** to write to them from your email app and **Copy** to copy the conversation as text. Under it are their location, device, where they came from, and whether it was their first visit.

   **At a glance** is Darwin’s read of the chat: what they wanted, their buying stage, **Fit** and **Intent** out of 10, and whether your agent **Understood** them. It also says what went wrong when something did. It’s a guide, so read the conversation before acting on it.

   A form they sent appears with its answers and contact details. If it wasn’t a real request, select **Not a real request**.

   _Screenshot: The visitor’s details for Casey Reed: Email and Copy, United States, Mobile, chatgpt.com and First visit, At a glance with Fit 6.5, Intent 6.0 and Understood Yes, Contact, and the Request a callback form with its answers and Not a real request._

   Further down, **This person** gathers what Darwin knows about them across visits, **Source** shows where they came from and any opening test they saw, and **Journey** lists the pages they visited.

   _Screenshot: This person, Source with Came from, Referrer, First seen, Last seen, Opening test, Variant and Opener, and Journey with the page where the chat started._

6. **Follow up with leads who didn’t book**

   Switch the view to **Leads** and select **Copy follow-up list**. It copies the leads in the list who haven’t booked, ready to paste into your CRM or email tool.

   _Screenshot: The Leads view with the Copy follow-up list button highlighted next to the view menu._

## Good to know

- New chats appear in the list on their own every few seconds.
- Reading a chat doesn’t change it. A chat in **Needs review** stays there until the problem is fixed, for example by [improving an answer](https://www.meetdarwin.ai/help/fix-a-problem/fix-an-answer).
- Opening a chat doesn’t join the visitor’s conversation, and Darwin doesn’t email leads for you.
- A chat that started from one of your [personal links](https://www.meetdarwin.ai/help/links/personal-links) shows **Came from a personal link** with the link’s name. To see only one link’s chats, open the link and select **See conversations**. A **Link:** chip shows above the list; select its **×** to see every chat again.
- Before reaching out, check your calendar: a visitor may have booked even if Darwin didn’t record it. See [A booking is missing](https://www.meetdarwin.ai/help/fix-a-problem/booking-missing).

- [Follow up with leads](https://www.meetdarwin.ai/help/chats/follow-up-with-leads): Copy the leads who didn’t book and reach out.
- [Help visitors who want a person](https://www.meetdarwin.ai/help/chats/visitors-who-want-a-person): Find the chats where someone asked for your team.