# Follow up with leads

Chats → Leads: see the visitors who left their email but didn’t book, read what they asked, email them, and copy a follow-up list for your CRM or email tool.

This is the Markdown version of https://www.meetdarwin.ai/help/chats/follow-up-with-leads, published by Darwin and generated on 27 October 2026.

Find it in Darwin: Chats → Leads (https://app.meetdarwin.ai/admin/conversations?filter=leads). Updated Oct 26, 2026.

A lead is a visitor who left their email in the chat. The ones who didn’t go on to book are waiting for you: **Chats → Leads** lists them, newest first, with what they asked.

_Screenshot: Chats with the Leads view: leads who haven’t booked, newest first, with Copy follow-up list at the top of the list and the open chat on the right._

1. **Open your leads**

   In **Chats**, switch the view at the top of the list to **Leads**. Home’s **Needs your attention** links here too, with **Review leads**, and Search offers **Leads to follow up**.

   _Screenshot: The view menu open over the list: All chats, Wants a person, Needs review, Leads and Meetings booked._

2. **Read what they wanted**

   Select a lead to read the chat. **At a glance** on the right shows what they wanted, their buying stage, and **Fit** and **Intent** out of 10, which helps you decide who to call first. A form they sent shows with its answers.

   _Screenshot: The visitor’s details for Casey Reed: Email and Copy, At a glance with Fit 6.5, Intent 6.0 and Understood Yes, Contact, and the Request a callback form they sent._

3. **Email them**

   Select **Email** (1) to write to them from your own email app. **Copy** (2) copies the whole chat as text, to paste into your CRM or a note.

   _Screenshot: The top of the visitor’s details with Email marked 1 and Copy marked 2._

4. **Copy the follow-up list**

   Select **Copy follow-up list** at the top of the list. It copies the email and name of every lead in the list who hasn’t booked, one per line, ready to paste into a spreadsheet, your CRM or your email tool.

   _Screenshot: The Leads view with Copy follow-up list highlighted next to the view menu._

## Good to know

- Leads drop out of this view once they book a meeting.
- Darwin doesn’t email leads for you, and opening a chat doesn’t contact the visitor.
- The list holds your most recent chats. Search for an older lead by name or email.
- To send every new lead to your CRM as it arrives, use [Zapier](https://www.meetdarwin.ai/help/crm-and-automation/zapier).
- Before reaching out, check your calendar: a lead may have booked even if Darwin didn’t record it. See [A booking is missing](https://www.meetdarwin.ai/help/fix-a-problem/booking-missing).

- [Send leads to your CRM](https://www.meetdarwin.ai/help/crm-and-automation/send-leads-to-your-crm): HubSpot, Salesforce, Zapier and more.
- [Help visitors who want a person](https://www.meetdarwin.ai/help/chats/visitors-who-want-a-person): Find the chats where someone asked for your team.