# Review chats that need a look

Chats → Needs review: the chats where Darwin found a problem or a question your agent couldn’t answer, what went wrong, and how to fix it with Knowledge.

This is the Markdown version of https://www.meetdarwin.ai/help/chats/chats-that-need-review, published by Darwin and generated on 27 October 2026.

Find it in Darwin: Chats → Needs review (https://app.meetdarwin.ai/admin/conversations?filter=review). Updated Oct 26, 2026.

Darwin reads each chat after it ends. When something went wrong, or your agent couldn’t answer a question, the chat goes to **Chats → Needs review** so you can see what to fix.

1. **Open the chats that need review**

   In **Chats**, switch the view to **Needs review**. A line under the view explains what is in it. Home’s **Needs your attention** shows how many chats were flagged in the last 7 days, with **Read them**.

   _Screenshot: The Needs review view with the line Darwin found a problem or unanswered question. Reading a conversation keeps it in this filter highlighted, above the first chat._

2. **See what went wrong**

   Select a chat. Under **At a glance** on the right, **What went wrong** names the problem, such as a knowledge gap. When Darwin has a suggestion, it shows under **Worth trying**. Read the conversation to see the question in the visitor’s own words.

   _Screenshot: At a glance with Compliance and Consideration, Fit, Intent and Understood, and What went wrong: Knowledge gap highlighted._

3. **Fix the answer**

   Most problems are a missing fact. Add a page or document that covers it in [Knowledge](https://www.meetdarwin.ai/help/knowledge/teach-your-agent), or follow [Fix an answer](https://www.meetdarwin.ai/help/fix-a-problem/fix-an-answer). To see every question your agent couldn’t answer, grouped by topic, open the [Knowledge report](https://www.meetdarwin.ai/help/reporting/knowledge-report).

## Good to know

- Reading a chat keeps it in **Needs review**. Once your agent can answer the question, new chats about it stop arriving there.
- The review comes from AI. Read the conversation before acting on it.

- [Fix an answer](https://www.meetdarwin.ai/help/fix-a-problem/fix-an-answer): When your agent gets something wrong.
- [Knowledge report](https://www.meetdarwin.ai/help/reporting/knowledge-report): Questions your agent couldn’t answer, by topic.