# Chats: Darwin help center

Every conversation on your website, the visitors behind them, and your follow-up.

This is the Markdown version of https://www.meetdarwin.ai/help/chats, published by Darwin and generated on 27 October 2026.

- [Read your chats](https://www.meetdarwin.ai/help/chats/read-your-chats): Chats: find a visitor’s conversation, read the transcript and the visitor’s details, switch to leads, meetings booked or people who want a person, and copy a follow-up list.
- [Follow up with leads](https://www.meetdarwin.ai/help/chats/follow-up-with-leads): Chats → Leads: see the visitors who left their email but didn’t book, read what they asked, email them, and copy a follow-up list for your CRM or email tool.
- [Help visitors who want a person](https://www.meetdarwin.ai/help/chats/visitors-who-want-a-person): Chats → Wants a person: find the visitors who asked to talk to someone on your team, see why they asked, and reply. Post each request to Slack through Zapier.
- [Review chats that need a look](https://www.meetdarwin.ai/help/chats/chats-that-need-review): Chats → Needs review: the chats where Darwin found a problem or a question your agent couldn’t answer, what went wrong, and how to fix it with Knowledge.