# Outcomes

Choose what buyers can ask for, from quotes to callbacks. Darwin asks your questions, checks fit, and sends your team the answers.

This is the Markdown version of https://www.meetdarwin.ai/features/outcomes, published by Darwin and generated on 23 October 2026.

## Aim every chat at the outcome you want.

Some buyers want a price before they want a call. Outcomes let them ask for a quote, a callback or anything your team needs, right in the chat. Your team gets every answer it needs to reply.

## Set it up once. Pick what visitors can ask for, write your questions and decide who fits. Darwin handles the conversation.

1. **Choose what visitors can ask for.** Book a meeting is built in. Add Request a quote or Request a callback from a template, or build your own form with up to seven questions.
2. **Darwin only asks for what’s missing.** When a visitor asks to book or for a quote, Darwin opens the form with everything they’ve already said filled in.
3. **Your team gets the request.** Every request lands in Meetings › Requests and your inbox, marked Fit or Not a fit, with a link to the conversation.

## Requests your team can act on. Labelled, complete and with the right contact details.

- **Fit rules you set.** Set the lowest budget that fits, or mark an answer as not a fit. Darwin labels every request before your team opens it.
- **Fills in what it knows.** Anything the visitor already said is filled in, so they only answer what’s missing.
- **You pay for real requests.** A booked meeting or a request that fits uses one credit. Leads that don’t fit and repeats cost nothing.

## Straight to your team. In the tools they already use.

- **Requests and your inbox.** Every request lands in Meetings › Requests and arrives by email.
- **Your CRM and team chat.** Send requests to HubSpot, Salesforce, Pipedrive or Slack through Zapier, webhooks or the API.
- **Your AI assistant.** Ask Claude or ChatGPT about new requests through Darwin’s MCP server.

## Questions

**What is an outcome in Darwin?**

An outcome is something a visitor can get done in your chat. Book a meeting is built in, and you can add forms such as Request a quote or Request a callback. Your agent opens the right form when a visitor asks for it, and the answers go to your team.

**How are requests billed?**

A request that passes your fit rules uses one credit, the same as a booked meeting: first from your plan’s included credits, then at your plan’s rate. Leads that fail your fit rules, repeats from the same email within 30 days and preview chats cost nothing, a conversation uses at most one credit, and you have three days to take a request that wasn’t real off your bill.

**Can visitors open a form without asking the agent?**

Yes. A form can have its own button at the top of the chat, and a chat button on your website can open it directly.

**Where do requests go?**

To Meetings → Requests in Darwin and to the email addresses you choose. You can send them to your CRM through Zapier or a webhook, read them with the API, or ask your AI assistant about them through Darwin’s MCP server.

**Can I ask qualifying questions before a meeting?**

Yes. Add questions to Book a meeting and visitors answer them before they see the calendar. Visitors who aren’t a fit by your rules see your message instead, and their answers still reach you. Free allows one question with a fit rule per outcome; Growth and Agency have no limit.

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